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Thursday, 11 October 2012

Whose prophet? The BBC respond again.

Further to this post, the BBC have responded again and guess what, it's another brush-off:
'BBC Complaints - Case number CAS-1686621-QX7B8H Dear Mr Maybeagoat Reference CAS-1686621-QX7B8H Thanks for your further contact. We apologise for the delay in replying. We realise that our correspondents appreciate a quick response and we’re sorry that you had to wait on this occasion. We appreciate your further comments regarding the use of 'the Prophet Muhammad'. We forwarded your further concerns to Stephen Mitchell, now head of programmes for news, who explained in response that it remains the case that we have no policy in this area. He added that on balance we tend not to ban words nor do we impose them on editors who have particular programmes with particular audiences in mind, unless there’s a difficult issue involved where deviation from a given set of words would cause problems. He further added that we have no evidence that any of our many varied audiences are unable to understand our current usage, nor are we aware of any widespread offence caused by our current policy, hence our continued pragmatic approach within the space and time constraints of broadcast journalism. Should you now wish to proceed to the second stage of the complaints process, it's now open to you to write to the Director of BBC News: HelenBoadenComplaints@bbc.co.uk Helen Boaden Director BBC News Room 5601 Television Centre Wood Lane London W12 7RJ Should you choose to escalate your complaint our procedures stipulate you do so within 20 days of receiving this correspondence. Thanks again for taking the time to contact us. Kind Regards Claire Jordan BBC Complaints www.bbc.co.uk/complaints NB This is sent from an outgoing account only which is not monitored. You cannot reply to this email address but if necessary please contact us via our webform quoting any case number we provided.'
So no real answer and an invitation to next contact Helen 'impartiality is in our DNA' Boaden. I will be doing this. It is interesting that I am given a strict limit as to how much time I have to respond to this email. The BBC, as I was firmly told recently do not operate under the same restrictions:
'... we do not undertake to reply within 10 days although we will of course respond further to you as soon as we can. The time taken depends on the nature of the issue, how many other complaints we have to investigate and it can also be affected by practical issues, such as whether a production team is available or away on location. For these reasons we ask you not to contact us further in the meantime and apologise if you experience any delay. This is an automatic email sent from an account which is not monitored so you cannot reply to this address. However if it does prove necessary to contact us, for example if you experience continued delay, please use our webform and quote any case number we provided.'
Whilst all are equal, it would seem that to the BBC, some are more equal than others.

2 comments:

  1. either you've made a typo or the automated email has one, as it should read "we do undertake" to respond, as the site points out:

    http://www.bbc.co.uk/complaints/handle-complaint/

    ReplyDelete
  2. I think they are saying that they don't undertake to reply in a 10 day period but will eventually.

    ReplyDelete

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