Complaining to the BBC

Futher to this and this I have not yet received a reply so yesterday I complained thus...

'On 30 August I complained about some blaant bias, I chased this up a few weeks later, I have still not received a reply.

Your website promises that 'We aim to respond within 10 working days, depending on how long it takes to investigate your complaint.' Why have I not received a reply some 35 days after complaining.


Here is a copy of my original complaint in case you have misplaced it:

''Your Middle East news features a piece about an Israeli rabbi who had called for a 'plague' on Mahmoud Abbas and other reprehensible comments. Despicable I agree but maybe you could point me to the BBC web site news articles that reported the genocidal statements of senior Hamas and Fatah politicians and/or religious leaders. For example did the BBC web news report Hamas cleric Ziyad Abu al-Haj's Friday sermon of 3 April 2009 in which he said "The time will come, by Allah’s will, when their property will be destroyed and their children will be exterminated, and no Jew or Zionist will be left on the face of this earth."?

Maybe you could also show me where BBC web news reported the words of Dr. Ahmed Yousuf Abu Halabiah, a member of the Palestinian Sharia (Islamic religious law) Rulings Council, and Rector of Advanced Studies at the Islamic University on 13 October 2000 when he said "The Jews are the Jews. There never was among them a supporter of peace. They are all liars… They are terrorists. Therefore it is necessary to slaughter them and murder them, according to the words of Allah… It is forbidden to have mercy in your hearts for the Jews in any place and in any land. Make war on them any place that you find yourself. Any place that you meet them – kill them. Kill the Jews and those among the Americans who are like them… The Jews only understand might. Have no mercy on the Jews, murder them everywhere."

If you did not report such Palestinian calls, why not? Why are the words of one Israeli cleric, however vile, newsworthy whereas those of Palestinian clerics and politicians are not?''