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Monday, 13 June 2011

Complaining to the BBC - I have not forgotten

I chased up the BBC re a long-standing complaint. Here are the details...

Nota Sheep to Alison
11 Jun (2 days ago)

I note that you have seen fit not to respond to my email either, why?

Once again: I have still not received an adequate response to my complaint. How do I escalate this complaint?

Regads

NotaSheep



On 30 March 2011 10:46, Nota Sheep <notasheepmaybeagoat@googlemail.com> wrote:
I have still not received an adequate rsponse to my complaint. How do I escalate this complaint?

Kind regards

NotaSheep

On 16 February 2011 10:24, Nota Sheep <notasheepmaybeagoat@googlemail.com> wrote:
Please could you let me know who you have passed this complaint to as I have yet to have a reply. Also rather than inform me of the BBC's complaints procedure, maybe you should advise Tarik Kafala, your Middle East Web editor, who advised me to contact you..

Kind regards
NotaSheep

On 31 January 2011 15:32, Alison Wilson <Alison.Wilson-ECU@bbc.co.uk> wrote:
Dear NotaSheep

I’m afraid you’ve been incorrectly advised to contact the Editorial Complaints Unit, as our remit is confined to the question of whether there has been a breach of the standards expressed in the BBC’s Editorial Guidelines in the content of specific items broadcast or published by the BBC. 

Responsibility for the running order and subject matter of news bulletins and news online content lies with the news editors concerned, and the evaluation of their judgement does not fall within the remit of this unit; rather this is a matter for BBC management, to whom I have forwarded your email.  They will be in touch with a further response in due course.

If you’d like to know more about the BBC’s complaints process you’ll find it explained on the BBC website, along with a link to the full guidelines.


Yours sincerely

 Alison Wilson
Complaints Manager
Editorial Complaints Unit5170 White City
London W12 7TS



From: Nota Sheep [mailto:notasheepmaybeagoat@googlemail.com]
Sent: 26 January 2011 17:26
To: ECU
Subject: A complaint about BBC Radio Bias
I have a complaint about blatant BBC bias that I have not been able to get properly addressed by either the individual who answered the original complaint or their, I presume, boss - Tarik Kafala.

I lay out below my signature the chain of emails; if you require any further information, do please ask.

However in summary - The BBC reported in August 2010 the despicable comments made by an extremist Israeli rabbi but when I asked why the BBC did not report the genocidal comments regularly made by Hamas and Fatah leaders (both secular and clerical), and I gave examples, I was told that 'We do not report every inflammatory comment by Israelis or Palestinians. There are many on both sides.'

When
I pointed out that this was not a satisfactory response and explained why, I was told by Tarik Kafal (Middle East Editor, BBC News Website) in an email of 21 December that 'To report the shrill and extreme statements of some of the Hamas firebrands is therefore misleading.' Yet the BBC were happy to report the extreme statements of one firebrand Israeli Rabbi.  This leads to my key question and main complaint:
Why is it 'misleading' to report the words of 'Hamas firebrands' but not those of an Israeli firebrand? 

To put some more flesh on that:
Do the BBC consider that Rabbi Ovaida's statements are isolated sentiments or representative of those of much of Israel? Does the BBC apply different standards to the speeches of Israeli and Palestinian 'firebrands'?


I look forward to your considered but also prompt response in this matter.

Kind regards

NotaSheep



Here is the chain of emails:

1) 30 August - Original complaint:
'Your news bulletins featured a piece about an Israeli rabbi who had called for a 'plague' on Mahmoud Abbas. A despicable comment I agree but maybe you could point me to the 5Live news bulletins that reported the genocidal statements of senior Hamas and Fatah politicians and/or religious leaders. For example did 5Live report Hamas cleric Ziyad Abu al-Haj's Friday sermon of 3 April 2009 in which he said "The time will come, by Allah’s will, when their property will be destroyed and their children will be exterminated, and no Jew or Zionist will be left on the face of this earth."? Did 5Live report the words of Dr. Ahmed Yousuf Abu Halabiah, a member of the Palestinian Sharia (Islamic religious law) Rulings Council, and Rector of Advanced Studies at the Islamic University on 13 October 2000 when he said "The Jews are the Jews. There never was among them a supporter of peace. They are all liars… They are terrorists. Therefore it is necessary to slaughter them and murder them, according to the words of Allah… It is forbidden to have mercy in your hearts for the Jews in any place and in any land. Make war on them any place that you find yourself. Any place that you meet them – kill them. Kill the Jews and those among the Americans who are like them… The Jews only understand might. Have no mercy on the Jews, murder them everywhere."

If you did not report such Palestinian calls, why not? Why are the words of one Israeli cleric, however vile, newsworthy whereas those of Palestinian clerics and politicians are not?'



2) 26 October - Original BBC reply:
'Dear Sir or Madam, We do not report every inflammatory comment by Israelis or Palestinians. There are many on both sides.
Rabbi Ovadia Yosef’s comments were reported because he is such an important figure, and because the comment came at a time when Israeli-Palestinian peace talks were being resumed. He is the spiritual leader of Shas, a party represented in current Israeli government, and a former Chief Rabbi.
The comments were widely criticised by US and Israeli leaders.
I am sorry for the delay ion replying to your complaint.

Best regards,
Middle East desk
BBC News website'

3) 28 October - My response:
'Thank you for finally replying to my complaint, although I note that you have not actually answered my complaint.


You write that 'We do not report every inflammatory comment by Israelis or Palestinians. There are many on both sides.' - My complaint acknowledged that the comments were 'reprehnsible' and 'despicable' and asked you to 'point me to the BBC web site news articles that reported the genocidal statements of senior Hamas and Fatah politicians and/or religious leaders.'  I don't ask that the BBC report every genocidal statement made by a Hamas politician or religious leader, where would you find the space? But to report none of these comments does look rather strange.

I gave you some examples to help you in your search, did you find any examples reported by the BBC?  Did you even look? If not, how do you know that you give equality of coverage?  If you did not report such Palestinian calls, why not? Why are the words of one Israeli cleric, however vile, newsworthy whereas those of Palestinian clerics and politicians are not?'



You write that 'Rabbi Ovadia Yosef’s comments were reported because he is such an important figure, and because the comment came at a time when Israeli-Palestinian peace talks were being resumed.' - I cannot disagree with your point about the timing of his remarks. Maybe you could point me to the BBC's coverage of Yasser Arafat's comments on Jordanian TV on the very day that he signed the Declaration of Principles on the White House lawn in 1993 "Since we cannot defeat Israel in war, we do this in stages. We take any and every territory that we can of Palestine, and establish a sovereignty there, and we use it as a springboard to take more. When the time comes, we can get the Arab nations to join us for the final blow against Israel."



You write that 'He is the spiritual leader of Shas, a party represented in current Israeli government, and a former Chief Rabbi.' - Indeed he was albeit the Sephardi Chief Rabbi and from 1973-1983; he is not a member of the Knesset. Maybe you could show me where the BBC reported the words of Hamas' spiritual leader, until 2004, Ahmed Yassin when he said that "Reconciliation with the Jews is a crime" and that Israel "must disappear from the map".



You write that 'The comments were widely criticised by US and Israeli leaders.' - Indeed they were and rightly so, but my complaint was not about the coverage of Rabbi Ovadia Yosef’s comments, but about the lack of coverage of equally or more reprehensible comments by Palestinian political and religious leaders. By not addressing this point you have not answered my complaint, preferring to answer a different question.



I must ask you to actually answer my question rather than a question of your choosing.


Regards

NotaSheep '

4) 13 November - My chasing email:
'Any chance of a reply to my last email or will it take the BBC a month to reply like last time?

Your last email did not answer my questions and I think I deserve proper answers to serious questions.

Regards

NotaSheep'


5) 16 November - First reply from Tariq Kafala
'Dear Notasheep,
Thank you for your further comments.
I tried to explain in my first email why we felt it editorial justified to report Rabbi Ovadia Yosef’s comments because of his importance and their timing.
We have, of course, reported the actions, policies and statements of Hamas and other Palestinian leaders. We tend, where possible to conduct our own interviews with such figures. 
The answer to one of your specific questions, based on a search of the site, is no. We did not report the statement by Ahmed Yassin regarding reconciliation with Israel being a crime or that Israel. In our obituary of Yassin we say: It was there that he formed the belief that Palestine was an Islamic land "consecrated for future Muslim generations until Judgement Day", and that no Arab leader had the right to give up any part of this territory.
Our current profile of Hamas makes it absolutely clear that Hamas' charter calls for the destruction of Israel, though its leaders often talk about a long tern truce following the withdrawal of Israel from occupied territory. This, I would argue, covers the substance of Yassin's comments and points to some range or nuance ion Hamas' position. 
The BBC News website was launched in 1997, so it's not possible for me to check whether we reported the Yasser Arafat comment that you refer to.
Best regards,
Tarik Kafala, Middle East editor, BBC News website'

6) 24 December - My response (07:41)
'Thank you for your reply and I apologise for not replying sooner but I managed to miss your email arriving.

I note that you have looked into the BBC's reporting of Ahmed Yassin's comments and assure me that you reported in his obituary that 'It was there that he formed the belief that Palestine was an Islamic land "consecrated for future Muslim generations until Judgement Day", and that no Arab leader had the right to give up any part of this territory.' I think that is rather milder than the statements that I asked if the BBC had ever reported. It seems that the BBC is eager to  report the wilder comments of a relatively minor Israeli Rabbi but connives in hiding the true feelings and objectives of many Hamas and Fatah religious and secular leaders. Look at what the BBC wrote in the obituary and ask yourself if that comes close to truly representing the words that I quoted? 

I ask again, did the BBC web news report Hamas cleric Ziyad Abu al-Haj's Friday sermon of 3 April 2009 in which he said "The time will come, by Allah’s will, when their property will be destroyed and their children will be exterminated, and no Jew or Zionist will be left on the face of this earth."?

Maybe you could also show me where BBC web news reported the words of Dr. Ahmed Yousuf Abu Halabiah, a member of the Palestinian Sharia (Islamic religious law) Rulings Council, and Rector of Advanced Studies at the Islamic University on 13 October 2000 when he said "The Jews are the Jews. There never was among them a supporter of peace. They are all liars… They are terrorists. Therefore it is necessary to slaughter them and murder them, according to the words of Allah… It is forbidden to have mercy in your hearts for the Jews in any place and in any land. Make war on them any place that you find yourself. Any place that you meet them – kill them. Kill the Jews and those among the Americans who are like them… The Jews only understand might. Have no mercy on the Jews, murder them everywhere."


You go on to say that 'Our current profile of Hamas makes it absolutely clear that Hamas' charter calls for the destruction of Israel, though its leaders often talk about a long tern truce following the withdrawal of Israel from occupied territory. This, I would argue, covers the substance of Yassin's comments and points to some range or nuance ion Hamas' position.' I disagree. By choosing to report just one nuanced type of comments made by Hamas and Fatah leaders you are skewing public opinion, public opinion that should be allowed to see the full extent of Hamas avowed hatred for all Jews and declared murderous intent towards them. Maybe you could explain to me the nuance in the position that "The time will come, by Allah’s will, when their property will be destroyed and their children will be exterminated, and no Jew or Zionist will be left on the face of this earth."?' Maybe you could show me the range in saying " It is forbidden to have mercy in your hearts for the Jews in any place and in any land. Make war on them any place that you find yourself. Any place that you meet them – kill them. Kill the Jews and those among the Americans who are like them… The Jews only understand might. Have no mercy on the Jews, murder them everywhere."?

Do the BBC consider that sentiments like those I have quoted above are not worthy of reporting or were the BBC unaware of them?

Do you consider that Yasser Arafat's comments are worthy of reporting and would BBC Online have reported them had the means been available in 1993?


Once again I consider that the BBC have not fully addressed my complaint, please do so now.


Regards

NotaSheep'


7) 21 December - Another email received from Tarik Kafala - Seemingly in response to another copy of my complaint:
'Dear Sir or madam,
Thank you for your further comments on http://www.bbc.co.uk/news/world-middle-east-11127409
I explained in my first email why we felt it editorially justified to report the story as we did. You appear to agree that it was reasonable to report Rabbi Ovadia Yosef’s comments as we did.  
I also felt that I answered your question, but I will try again.
Hamas, the Palestinian Authority and other Palestinian groups and organisations speak with several voices. At different times and to different audiences they say different things. Sometimes their comments are might be seen as “conciliatory”, sometimes very warlike. There are Hamas leaders, for example, who regularly call for violent Jihad to reclaim all of “Palestine”. Others have indicated that they are ready to accept (maybe live with for the foreseeable future) a truce with Israel and a Palestinian state along the 1967 borders. Hamas’ true position is somewhere in between and the argument within the movement is an important one. To report the shrill and extreme statements of some of the Hamas firebrands is therefore misleading.
So, to answer your question, no we have not reported Ziyad Abu al-Haj's comments, nor other comments by of Dr Ahmed Yousuf Abu Halabiah. But we do feel that across our coverage and in our background features we reflect accurately, fairly and in detail and the position of Hamas on the key issues.
Bets regards,
Tarik Kafala
Middle East editor
BBC News website'

8) 24 December - My response (08:28)
Dear Tarik,

Thank you for your reply which I find interesting, if incomplete.

I have responded to your points in turn as that is the most convenient way for me, however I have also highlighted the key question that I have posed so as to try and ensure that you do not miss answering it when you reply to all of my points.


I do indeed consider it reasonable to report Rabbi Ovaida's comments as I always said I did;  my complaint is that the BBC seem unwilling to report the hate-speech often expressed by Hamas and Fatah's religious and secular leaders.

I accept that 'Hamas, the Palestinian Authority and other Palestinian groups and organisations speak with several voices' and that what they say often depends on the audience to whom they are speaking. You mention that there are 'Hamas leaders, for example, who regularly call for violent Jihad to reclaim all of “Palestine”' and I presume that you can show me coverage on the BBC of such leaders' sentiments. However can you also show me where the BBC have reported sentiments such as those I presented to you that not only should all of Palestine be reclaimed but that Palestinians are enjoined to "Kill the Jews and those among the Americans who are like them…  Have no mercy on the Jews, murder them everywhere."?

You say that 'Others have indicated that they are ready to accept (maybe live with for the foreseeable future) a truce with Israel and a Palestinian state along the 1967 borders.' and I accept that some Fatah and other Palestinians have taken this line in discussions with the West, I am less certain that any Hamas leaders have, maybe you could tell me who?

You go on to state that '
Hamas’ true position is somewhere in between', how do you know this? How do you know that Hamas's position is somewhere in between the two extremes? Is it not possible that their true position is as in their Charter and statements made for home consumption and not anything to do with their statements made for the benefit of a gullible West? Do you know the meaning of the word taqiyya in this context?

If one person says that Sir Isaac Newton is dead and one says that Sir Isaac Newton is dead, is it necessarily the truth that Sir Isaac Newton is neither dead nor alive? Or is it the case that one person is telling the truth and one lying? Is it the BBC's position that the truth always lies between two sets of opinions?


You say that 'To report the shrill and extreme statements of some of the Hamas firebrands is therefore misleading. ' Yet the BBC were happy to report the extreme statements of one firebrand Israeli Rabbi.  Why is it 'misleading' to report the words of 'Hamas firebrands' but not those of an Israeli firebrand?  Do the BBC consider that Rabbi Ovaida's statements are isolated sentiments or representative of those of much of Israel? Does the BBC apply different standards to the speeches of Israeli and Palestinian 'firebrands'?


You conclude that '
So, to answer your question, no we have not reported Ziyad Abu al-Haj's comments, nor other comments by of Dr Ahmed Yousuf Abu Halabiah. But we do feel that across our coverage and in our background features we reflect accurately, fairly and in detail and the position of Hamas on the key issues.'. I disagree, it seems to me that by not reporting the often genocidal comments made by Palestinian leaders the BBC is deliberately skewing UK and world public opinion against Israel and in favour of the Palestinians. The BBC is meant to be unbiased and I do not believe that in this respect you are. Where is the detailed reporting of the regular anti-Semitic and murderous broadcasts by the Palestinian media for example?


I would appreciate your response to my above questions as I consider there still to be areas that need addressing regarding BBC bias in this matter.


Kind regards

NotaSheep 



9) 11 January - Tark Kafala tells me that he has 'tried to reply to your specific questions as well as I can.If you wish to take the matter further please write to: Editorial Complaints Unit, Room 5170, White City, 201 Wood Lane, London W12 7TS or you can e-mail the Unit at the address: ecu@bbc.co.uk'



10) 11 January - My final response to which I have had no reply

'You have not addressed my specific questions as you have ignored my last email completely. Try answering just the one point that I think gets to the heart of the matter:

You say that 'To report the shrill and extreme statements of some of the Hamas firebrands is therefore misleading. ' Yet the BBC were happy to report the extreme statements of one firebrand Israeli Rabbi. Why is it 'misleading' to report the words of 'Hamas firebrands' but not those of an Israeli firebrand?  Does the BBC apply different standards to the speeches of Israeli and Palestinian 'firebrands'?

Regards

NotaSheep'

1 comment:

Anonymous said...

It is not as if they have anything else much to do with their time. Keep us posted.