Who's more delusional?

"A spokeswoman for BBC Wales said: “We’re satisfied that the BBC’s coverage of the events in Israel and the Palestinian Authority has been balanced, fair, accurate and up to the usual BBC standards of impartiality."

I would say that the BBC's coverage has been unbalanced, unfair, inaccurate and down to the usual BBC standards of impartiality.

However this BBC statement was in response to the protesters gluing themselves to the wall of the BBC in Cardiff. These individuals claimed that

" “Hamas is referred to as a militant organisation, rather than the democratically-elected government, having been elected by a huge majority.

“The settlements in the West Bank should be referred to as illegal, the Israeli Defence Force as the Israeli Army, and the separation barrier as the apartheid wall.”"

So who's more delusional? The protesters for believing the BBC is biased in favour of Israel or the BBC for believing that it's coverage is unbiased?