Killed by a 'Health and Safety' memo

The Times reports that:

"An injured woman lay for six hours at the foot of a disused mine shaft because safety rules banned firefighters from rescuing her, an inquiry heard yesterday. As Alison Hume was brought to the surface by mountain rescuers she died of a heart attack.

A senior fire officer at the scene admitted that crews could only listen to her cries for help, after she fell down the 60ft shaft, because regulations said their lifting equipment could not be used on the public. A memo had been circulated in Strathclyde Fire and Rescue stations months previously stating that it was for use by firefighters only. "

This sort of story makes me so angry.