How exciting!

British Telecom have just written to me telling me that they've just rolled out fibre optic technology and introduced BT Infinity on my home area, so I can have speeds up to four times faster than the average speed of standard UK broadband.

This is so exciting, well it would be were it not for the fact that I've been on fibre broadband at this address for almost a year now.

British Telecom idiots.

Are British Telecom that incompetent?

1. Report a home phone line fault to BT - line too crackly to use
2. Give BT your mobile number to reach you on
3. Wonder at a BT automated service calling you on the home line, all you can make out is that it is BT but not the message, not the mobile number
4. Move telephone line service to another provider?