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Monday 13 July 2009

Another money-making invasion of privacy (update)

Further to this story about the company that had created a database of a large proportion of UK mobile phone numbers and will allow people to search this database, albeit via an operator, and ask to be put through to a number. As I said at the time,
"the fact that operators will find and dial the target's number and ask whether they are prepared to receive the call does not inspire me with confidence. How do I make my mobile number ex-directory?"
I found a link to unsubscribe from 118800's service BUT the facility to remove my mobile number is unavailable, as is the 118800 mobile telephone directory service... Apparently
"Service suspended whilst we make improvements

The 118 800 service for mobile phone connections is currently unavailable - from this website and by phone - whilst we undertake major developments to our 'Beta Service' to improve the experience for our customers. We'll be back as soon as possible with the new improved service.

All ex-directory requests made by people in our directory to date are being processed. There will be no need to resend these requests. And we will take further ex-directory requests when the service resumes. We will not be taking ex-directory requests by phone or text whilst the service is not operational.

Please do not call us on 118 800 for anything other than landline directory enquiry requests as you will be charged for the call.

For other enquiries email us at contact@118800.co.uk or write to us at 118 800, PO Box 2747, Reading RG30 4ZQ

Sorry for any inconvenience caused. "
I presume that they had rather a lot of ex-directory requests and are now re-evaluating the service. I wonder what the "improvements" will be; hopefully a non-continuation of the service.

1 comment:

Joe said...

Hello, Joe from 118800.co.uk here.

Our service on 118 800 and 118800.co.uk was being tested in June. There are now developments we want to make to improve the service for our customers. But due to the high levels of enquiries we are getting, we are simply not able to complete the technical work required whilst the service is live. We are sorry for inconvenience and will be up and running again as soon as possible.

Just to reassure you that we’ll never actually give out anyone’s personal details. When you search on 118800.co.uk, we’ll send an SMS message to the person you’re looking for, giving them your contact details and it is then up to them if they wish to call you back or not.

If you have any questions or concerns, please contact us on contact@118800.co.uk


Thanks,

Joe
118800.co.uk